1. Definitions and introductory provisions

1.1. Carwalo is a mobile application that delivers informational services designed to help Users find the nearest touchless car washes (the "Application").

1.2. The Terms of Service are a set of rules and provisions governing how Users can interact with the Application provided by the Provider (the "Terms").

1.3. "Services" means any services related to using the Application.

1.4. A User is any natural or legal person who uses the Application (the "User").

1.5. The Operator of the Application and provider of the Services is Aurowl Studio s.r.o., based at Beňadická 3007/13, 851 06 Bratislava – municipal part Petržalka, Company ID (IČO): 57 097 968, registered at the Bratislava III District Court Commercial Register, section Sro, insert no. 190179/B, VAT ID: SK2122572474, contact e-mail: [email protected] (the "Provider").

1.6. A "Car wash owner" is any User who creates an account in the Application and selects "I am a car wash owner" during registration (the "Owner").

1.7. These Terms govern the rights and obligations of the User when they use the Carwalo Application and related Services.

1.8. Using the Application constitutes the User's acceptance of the Terms. If the User disagrees with any part of the Terms, they are not authorized to use the Application.

2. Service description

2.1. The Application displays a list of car washes and provides detailed information, including address, name, available services, photos, and reviews.

2.2. The Application relies on third-party data and services for its functionality:

1. Car wash data: Information such as name, address, phone number, opening hours, location, rating, and website may be initially obtained via the Google Places API and then stored, supplemented, and served through the Provider's backend infrastructure operated on Supabase.

2. Map data and place search: Displaying car washes on the map and map search/geocoding are powered by Mapbox.

3. Weather data: Weather forecasts and weather-alert data are supplied by OpenWeatherMap.

4. Backend and database: The Application uses Supabase services to store user accounts and manage related user data, including favorites, ratings, reports, suggestions, and notification tokens.

5. Image hosting: Car wash photos are hosted and served through Cloudinary.

2.3. The Provider makes reasonable efforts to ensure the accuracy and timeliness of the information, but does not guarantee 100% accuracy because the data is sourced from third parties. The Provider is not liable for damages resulting from inaccurate or outdated information. Users are advised to verify key facts.

3. User account

3.1. Basic features such as browsing nearby car washes, viewing the map, and using the guest mode do not require registration. Some features, such as saving favorites, leaving ratings, managing account-linked data, purchasing the ad-free subscription, or using owner-specific functions, are available only to registered Users or Owners.

3.2. During registration, the User must provide truthful and complete information. Regular users must submit their name and email address. Owners must also supply the company name and phone number.

3.3. The User is responsible for the security of their password and for all activity conducted through their account. Passwords must contain 8 to 32 characters.

3.4. The User may delete their profile and account-associated stored data themselves at any time directly in the Application settings by using the account deletion function. The User may also request account cancellation by emailing [email protected] from the address used to register. After account deletion or verification of the email request, the personal data connected to the account will be deleted without undue delay, and no later than within 30 days.

4. Photo uploads and automated anonymization

4.1. Owners may upload photos of their car wash premises to be displayed in the Application. By uploading a photo, the Owner confirms that they are entitled to publish it and that it does not violate the rights of any third party.

4.2. The Provider is obligated to protect the privacy of any individuals who may appear in published photos. Accordingly, all photos uploaded by Owners are subject to an automated anonymization process before they are published in the Application. This process uses artificial intelligence services to detect and apply a blur effect to any visible human faces and vehicle license plates present in the photo.

4.3. The anonymization process is performed on the Provider's infrastructure using third-party AI APIs (Google Gemini, AWS Rekognition, PlateRecognizer). No face recognition, identity matching, or biometric profiling of any individual is performed. The purpose of the processing is solely to prevent identification of persons and vehicles. The original unblurred photo is not retained after the anonymization process is complete.

4.4. The anonymization process is automated and may not achieve perfect results in all cases, in particular where faces or license plates are very small, partially obscured, or captured at extreme angles. The Provider makes reasonable technical efforts to maximize accuracy but cannot guarantee that every instance of a face or license plate will be detected and blurred. Owners are encouraged to avoid unnecessarily capturing identifiable persons in photos intended for publication.

4.5. If any person believes their face or vehicle appears in a published photo in an identifiable manner, they may contact the Provider at [email protected] to request removal or re-processing of the relevant photo.

4.6. Further details about the data processing that takes place during photo anonymization, including the subprocessors involved and the legal basis for processing, are set out in the Privacy Policy, section 2.6.

5. Advertisements in the Application

5.1. The Application contains ads delivered by Google AdMob, which allows the Provider to offer the Application for free. Ads may be personalized based on User activity and data.

5.2. To show relevant ads, the Application asks the User for consent to process and share data with the Provider's advertising partners the first time the app is launched. Consent is required for ad personalization.

5.3. Consent is granted by the User in line with the Transparency and Consent Framework (TCF) from IAB Europe. Detailed information about which data are collected, why, and which partners have access is provided in the consent dialog and in the Controller's Privacy Policy.

5.4. The User may manage or withdraw consent at any time. Details about managing consent are available in the Privacy Policy.

5.5. The Application offers an optional paid subscription called "Carwalo Premium". The subscription is intended to remove advertisements from the Application while active. It is currently offered in monthly and annual billing plans. The current price is shown in the Application interface and in the relevant store checkout before purchase. The subscription is purchased through Google Play (Android) or the App Store (iOS) and is governed by the terms and conditions of the respective store.

5.6. Both plans are auto-renewable, unless the User cancels the subscription in accordance with the rules of Google Play or the App Store. The User may manage and cancel the subscription at any time through their Google Play or App Store account settings. All billing and payment processing is handled exclusively by the respective store operator. Subscription status is tracked and managed through RevenueCat, Inc.; the Provider receives subscription status information from RevenueCat and does not process or store any payment card data.

5.7. Users with an active "Carwalo Premium" subscription are not shown advertisements. Consequently, the data processing for advertising purposes described in clauses 5.1–5.3 does not apply to them for the duration of the active subscription.

6. Intellectual property

6.1. All content in the Application, including data, text, graphics, logos, and software, belongs to the Provider or its licensors and is protected by intellectual property laws.

6.2. Any copying, reproduction, distribution, or other use of the Application's content or portions thereof for commercial purposes without prior written consent from the Provider is strictly prohibited.

7. Liability and warranties

7.1. The Application and its content are provided "as is" without warranties. The Provider offers no express or implied guarantees regarding the functionality, availability, accuracy, or reliability of the Services.

7.2. The Provider is not liable for any direct, indirect, incidental, or consequential damages the User may incur in connection with using or being unable to use the Application.

8. Account suspension and termination

8.1. The Provider reserves the right to suspend or permanently terminate a user account if the User violates these Terms or applicable laws. The User will be notified via email.

9. Dispute resolution and governing law

9.1. These Terms are governed by the laws of the Slovak Republic.

9.2. Any disputes arising from or related to the Terms are subject to an initial attempt at amicable settlement. If the dispute is not resolved within 30 days, the competent general court in the Slovak Republic will have jurisdiction.

10. Changes to the Terms

10.1. The Provider may update the Terms at any time. Users will be notified of changes via email or a notification in the Application. Continued use of the Application after the change confirms acceptance of the new Terms.

11. Contact information

11.1. For questions regarding the Terms, contact the Provider at [email protected].